The word is out! SocialSpark is live!! We are all very excited to introduce you to SocialSpark, and help you along the way as you become familiar with the site! There are several ways to find information throughout the site, so let’s be sure you know them all.
To start, you will most certainly find more information and more detail by logging in. Go ahead and create an account if you haven’t. Once you have logged in and started moving around the site, you’ll notice question marks (?) in several places, for example here:
and here:
Click on them!! These will show you more information, and are located in places where we felt more explanation would be useful.
Next up, there’s lots of information under the ‘Help’ drop down in the upper right of any SocialSpark page. You can quickly access the current most common questions from Bloggers and Advertisers via the FAQ’s. You’ll find even more information by clicking on the word ‘Help’ itself. This will take you to our Customer Support page, where you can look up SocialSpark Blogger Information, SocialSpark Advertiser Information, or even access our Glossary for help with terms unique to Social Spark.
While you’re still on that Customer Support page, you can reach the Customer Love Team with any questions or concerns that were not yet answered in the information you reviewed. Simply click on the Submit a Ticket option.
If you are moving through the SocialSpark site, and know you want to go directly to submitting a ticket to Customer Love, choose ‘Submit a Help Ticket’ from the Help drop down.
Have any suggestions of items to add to the Customer Support page? Feel free to mention that in a ticket to Customer Love, or choose ‘Submit Feedback’ on the Customer Support page.
You will also soon have the ability to watch brief videos to help you through the site. We have a couple set for release this week! You’ll find them on SocialSpark along the right side of the pages in your account. Watch for this:
Don’t forget to check out the Boards for current customer discussions and useful tips from your fellow Advertisers and Bloggers. Finally, watch here for additional Blog posts this week with more information on using SocialSpark. Enjoy the site!!
