Customer Love Quality Assurance Team Lead

IZEA is a leader in social media marketing.  Our Customer Love team has the unique opportunity to support a diverse online customer base, which includes companies who access our system to promote their products as well as bloggers who provide the needed product promotion.  The team constantly remains knowledgeable on current blogging and online marketing practices.

We are seeking a Team Lead to provide support for a team of on-site and remote employees who provide best practices, front-line multi-tier customer support to our advertisers, bloggers and potential customers.  This position requires tact and diplomacy in dealing with a dynamic customer base and a wide range of client issues.  Exceptional follow-through abilities are essential.

Excellent written grammatical and spelling skills, demonstrated talent giving verbal instruction and sharing ideas is essential for this position.  Candidates must know how to navigate the internet and use wikis, have demonstrated internet research abilities, and be familiar with the blogosphere, message boards, and related terminology.

Key Responsibilities include:

• Assure overall quality, relevance and adherence to applicable criteria and standards in blog, blog posting and ad proofing and content.
• Identify resources needed and assignment of responsibilities for effective workflow.
• Direct workflow with responsibility and accountability for quality and quantity of work.
• Advise and assist employees in the more complex phases of their work.
• Responsible for maintaining and reporting accurate inventory and activity records.
• Track hours worked, review counts and other performance deliverables for team members.

Additional Background and Experience:

• Bachelors degree preferred.
• Demonstrates an experience in a related field and/or environment, with 5 or more years of Customer Service experience and a minimum of 2 years in a management role leading a team of direct reports.
• Willingness to work flexible and occasional weekend hours.
• Mac OS X, MS Excel, MS Word, Customer support software.
• Excellent written “netiquette” skills. Be online savvy.
• Detail-oriented, goal focused, and organized.
• Possesses an affinity to help others.
• Regularly exercises problem solving skills.
• Displays strong written and spoken communication and presentation skills.

Please send your resume and salary requirements to hr@izea.com.